Beginning the future of S7

My salon manager, Abby, and I went to a 4 day, 40 hour seminar called Strategies: The ultimate Salon and Spa Business Game Plan.  It was exciting to learn so much and it gave me the passion to build up the salon and spa better than ever.  One of the hardest things I learned was that it is going to be more work but it's all the work that I should have been doing in the first place.  We sat in a class with other salon owners/managers and we all learned together.  Abby and I usually ate right after class got out and then we did homework and crashed hard until the next early morning.

Scott and I had been going to a business coach for about 6 months prior to Strategies and this was the next step in our goal setting and business plan.  Since October, Scott has slowly been stepping out of the S7.  I started handling all the office stuff more and more until about February then I totally took over.  It was overwhelming to say the least.  I would sometimes sit in my office and think, "what the heck am I doing?"  I am a hairstylist through and through.  I like numbers but I didn't even really know what numbers I was looking for.  Our business plan was made about 6 years ago and we outgrew it in 3 years.  My math and cash flow skills are out of touch but I knew that if I received the right knowledge, I could do this

With Abby by my side we are determined to grow the salon and spa, not necessarily by employees but by enriching our team with the same knowledge we now have.  It's going to take time, like anything worth doing, but we believe our team will join in the efforts.  It's a matter of delegation, trust, knowing the critical numbers and accountability.  In order to continue to raise the bar high above all the others, like we say in our mission statement, it takes consistent work.  Change isn't easy but with leaders who care and a team with determination and passion, I believe we got this!

I'm an open book business owner.  I have no secrets and no skeletons.  I have learned from my mistakes and I try not to make them again.  God has given me this amazing business to take care of and I'm double blessed that I was given all these wonderful people to help it grow and become something the community can take pride in.

Stay tuned for more fun business updates!

My advice, my two cents-

• don't start a salon because you don't like your boss
• don't start a salon because you want to be your own boss
• don't start a salon because you want to boss other people around
• don't start a salon if you don't play well with others
• don't start a salon if you don't want to work
• don't start a salon if you don't know how to consistently work a cash flow plan
• don't start a salon if you don't know what a balance sheet or profit and loss sheet is
• don't start a salon if you are going to cut corners, rip off customers, rip off employees
• don't start a salon if you need to take out so many loans that you are buried alive in debt
• don't start a salon if you don't like change
• don't start a salon if you don't like to pay taxes
• don't start a salon if you think no one will ever leave or be unhappy
• don't start a salon if you are going to make the salon/spa industry look unprofessional with poor dress, unsanitary practices, expired or improper licensed technicians, lack of education, poor language/no tact, ect.
• don't start a salon if lack in communication skills

There are so many factors to being an owner.  You have to know your own limits, you need a solid guide, you must have patience, you must know how to delegate accordingly, you must be willing to have your feelings hurt and be misunderstood.  You must be willing to learn about yourself, the business, and employees.  Your relationship with your business is like any other relationship. You must nourish it and be in tune to it's strengths and weaknesses. You will love it passionately and you will be frustrated to the point of wanting to break up.  It's a beautiful relationship worth fighting for.  Almost six years into it and I still enjoy coming to Studio7 Salon and Spa.  

Keeping it professional

Profession: the whole body of persons engaged in a calling

Since the beginning, no, since the idea of me going to cosmetology school, I have been asked about my profession.  When I was in cosmetology school, it was, "are you going to Iowa State University?"  Really?  You are asking if I'm going to Iowa State University when you clearly made a haircut appointment at a cosmetology school?  After I graduated from cosmo school and started my career, it was, "so do you work somewhere else or are you in school?"  Again, I have no idea what what gave them the impression that I'm not a professional career woman.  It annoyed me back then but now I do all that I can to make damn sure people see cosmetologists as professionals.

While in cosmo school, I learned that people come for all sorts of reasons.  Some love doing hair, some just love people, some think it's going to be an easy life until they grow up and have babies, some think of it as a last resort.  Whatever the reason, it's still a profession.  How many people do you know that went to four years of college and are doing NOTHING with their major?  I know plenty and that doesn't make them any less professional because they chose a different career path.  Why such a bum rap for the cosmetologists?  I think there are few reasons why we aren't seen as career people.  

1. You won't make money

People see us as stereotypical small town $10 haircuts or great clippers taking their 17th smoke break in two hours.  How can people really make money doing that?  One factor that goes into cosmos not making money is that they aren't claiming a lot of their income. Therefore, if someone is doing 15 $10 haircuts per day, five days a week, they are making $750 per week x 4 weeks = $3000 per month.  Typically, if someone who doesn't have personal conviction to run a business the way our government says it should be, then they will only claim the minimum, leave cash payments out and not keep accurate books.  Another truth is that if someone is smoking their income away they probably won't make great money because that's wasting time and money.  There's plenty of money to be made as a great hairdresser, that's no lie, but it takes a lot of hard work.

2. Dressing like a hobo or hooker

If you are calling yourself a professional then don't wear a sweatshirt to work, don't wear jeans with holes, don't wear flip flops, do your hair, do your makeup, look like you care.  When I travel, I go to different salons and spas to get an impression of what the rest of the industry is like.  Old sweatshirts and poorly fitting jeans with flip flops is NOT professional and is lowering the standards that the public should expect from a career person, if you dare call yourself that.  

3. Lack of education

If you're a cosmetologist and you believe that going to school for a year and getting a license will get you through the next 5-50 years of doing hair, you're wrong, wrong, wrong.  Education is what will make clients and money walk in the door.  Education is what makes you better than the $10 haircut.  Education is the key element to stepping out of your comfort zone and staying on the path of an abundant future full of rewards.  Education will make your work respected by all.

4. Laziness

You'll find laziness in any profession but for some reason cosmetologists are getting away with it and calling it a business.  I'm all for this industry because there are so many great directions one can take in it but there are too many out there calling their lack of motivation or inability to get along with others or inability to take constructive criticism a business.  I see it in big salons and chair rentals.  They open up a "business" and bring all their bad habits with them.  Owning a business isn't about the business owner, it's about the people who you are serving, including the employees.  I have only seen people hurt from bad business owners that try to cut corners and ruin the profession by being unprofessional.  If chair rental is your thing, then do it right.  Pay your taxes, claim your income, keep it professional because when you don't, you're taking my profession and making it look bad.  Seriously, being a salon owner and doing things the right way is hard and all these lazy people cutting corners makes it look like anyone can cut hair and put a few foils in.  My salon is inspected by the Department of Public Health, I maintain my testing to keep my doors open, I follow the law.  The unprofessional take appointments on their cell phone and cut hair wherever they please.  Meanwhile, I'm striving to show my community what an amazing impact that a strong group of professional hairdressers can have when things are done right. I'm sick of just anyone thinking that they can open a salon and then they run the profession into the ground with their selfish laziness.  If you can't be honest and a good communicator then don't open a business!!!   

5. Professional product is being sold by the unprofessional

When someone buys it from a department store or Amazon, it doesn't go back to the professional, it goes back to the big corporate loser that could care less about people's hair needs or the continued education of cosmetologists.  Most likely, that product is old, damaged, fake, or stolen.  I see other cosmetologists buying things online and it makes me scream inside my head because they are doing exactly what is taking the professional standards out of their own profession!  

6. Leave the baggage at home

Who can think of the hairdresser that comes in late, frazzled, and then only rants about their bad day and lack of income?  I have clients who left hairdressers like that to come somewhere professional, where quality of environment is important.  When it comes down to it, your client doesn't care that your boyfriend just bailed on you, they want their hair to look better than it did when they came in.  If you don't give them that, they will leave you, it may take a while, but they will.  Leave the crap at home, smile when you walk in the door and learn healthy communication skills so that way you can get along with your coworkers, boss, and clients.  

I try my hardest to work against the stereotype.  It sucks to get out of my comfort zone and learn new things.  I've thrown fits over constructive criticism at my educational trainings but I continue to go because it's my priority to be the best.  I've wished that professional hair color (dye, as the unprofessionals call it) wasn't so expensive to buy, but I will not discredit my professionalism by cutting corners.  I refuse to buy crappy lightner (bleach, as the unprofessionals call it) in bulk and damage my clients hair.  I will tell the awful truth about being a hard working business owner so that other's don't believe the lie that "anyone" can open a hair salon.  I will tell my employees the hard truth about getting out of their comfort zone so they can be prosperous and rewarded when they reach goals and achievements.  I will do my best to get education in my salon as much as possible and that means I have to tell my clients why my products are better than Walmart brands and what will really work for their needs.  I have no secrets from my employees because they are my team and we are all striving for the same thing, to keep our environment professional.  

It's worth every tear and every financial headache to see my team grow in their career.  It's worth fighting all the stereotypes to see our clients walk into a beautiful salon where everyone is dressed and acts professional and friendly.  I laugh with my team, work hard with my team, and pay bills like my team.  We are the professionals of the industry setting the standard and raising the bar.  Join us in supporting professionalism in the cosmetology industry.  

Motivation for motivation

Some days ask myself where can I get the motivation for motivation.  The answer to that is not an easy one.  It's the same reason there are 500 diet plans out there.  No one thing works for everyone.  It's so tough some days to find a reason to vacuum when I know I could zone out on the book of face (FACEBOOK).  The thought of making a whole dinner for everyone is daunting so I make a nice mini meal for Rhylan and settle for popcorn for myself and Scott heats up some soup.  Lovely, huh?  Just a picture perfect meal time.  Usually, I'm thinking about what I didn't get done at the salon or at home, so I get nothing else done because of my defeatist attitude.  Being a business owner is one of the most rewarding things.  This is not because I make a fortune...or even close, it's because I get to work with amazing people and feel blessed to be able to provide some stability and income to people.  If it weren't for my wonderful family life, I would probably live there.  Easily, I could be like Meryl Streep on the Devil Wears Prada.  No friends, no life, just business.

When one of the best thing that can happen at a business happens, it's exciting and overwhelming.  The best thing is that you have a healthy, thriving, OPEN after five years.  With success comes much responsibility and there are days when I wish I were just a manager again.  Back in those days I didn't have to think so much about the future because that was somebody else's job and I just followed orders.  Now, I have to and get to (it's bitter-sweet ) make these huge decisions.  Like whether or not we are going to be open on Black Friday or New Years Day?  I can no longer be the innocent one saying, "it's not up to me, it's up to the big boss." HAHA!  It is up to me!

There's a fine balance between two things right now.  Making sure that the salon can stay healthy emotionally as well as financially.  So many businesses choose one or the other.  Closing the salon for two days in a row for celebrations equals a loss of a substantial amount of revenue and that puts us in an unhealthy spot financially.  We are still a growing salon and when we opened in our new location two years ago, it was like starting over.  Budgeting is at the top of our priority list because it's what makes our finances make sense and helps us see clearly into our future.  If our finances are a big priority right now, then it takes a lot of clear communication to our team why we are choosing to be open certain days.  I try my hardest to think every decision through for the better of everyone and try my hardest to communicate why I do what I do.  Thinking about these things is what makes me lose motivation to clean, make a dinner, and don't even ask me if we are ready for another child.  (the answer to that last one is...NO)

Although, I've lost motivation in some areas, I step back and see the big picture.  There's no other choice than to see the big picture right now.  Yes, my house could use a maid but it's by no means a disaster, it's just not as clean as my mom keeps hers.  My dinners are mediocre at best but we have food in our cupboards and my husband is totally fine with a can of soup or he makes us a nice meal.  Our friends may have plans to start on their second baby and all I can say is, "my life is not their life".  God has given me a different desire and that is to see our business and team succeed.  I look forward to their future just as much as I look forward to Rhylan's future.  It seems strange and uncommon but it's where God wants me right now and I know that in my heart.  When it comes down to it, my priorities are different for now.  They are different than my friends' priorities and sometimes it makes me feel so different and set apart.

My motivation isn't a formula, it's a daily process of taking my top priortities and working my way down.  I try to take each day on it's own and try not to define it as a good day or bad day.  Each day is like a person, if you define a person by one thing that they do or even five things, then you start thinking of that person as what they do.  I will not define one day by it's circumstance.  There will always be obstacles, especially if the reward is BIG!  I keep open communication with my husband about how I'm feeling and we do our best to work through each day.  Lately, there aren't any easy days but there are moments of accomplishment and feelings of relief.  That's worth a lot!  Reminiscing the past when I could go to the pool at any moment or even go workout for an hour won't do me any good.  I put them on my priority list, even if they are close to the bottom, I make sure they are there.  There are some days that I know those things are on the top of the list because that's just the way it is.  I need a break, I need to enjoy nature.  Even though I may not have the privilege of spontaneity like I use to, I can still have a date with my husband, I can still schedule a time to sleep in, I can still plan a walk to the park with Rhylan.  Just because my priorities have changed doesn't mean that I lose everything, it just means that I have to be more intentional with my mind, heart, and body and most of all recognize the blessings.

Motivation comes from:

1. Knowing that I can choose what food I eat (I am blessed that I have a fridge full of options)
2. Hearing that people in Syria can't leave their homes without living in fear of death (I am blessed to be able to leave my driveway, walk into work and live without the fear of being bombed. Freedom in the USA is unimaginable to those people, I can't take it for granted)
3. Knowing that I can choose what church I go to (I am blessed to be able to carry a Bible in public and tell people about what a great church I go to every week without worrying about being prosecuted)
4. Having both my parents and both of Scott's parents as support (We are blessed that they love us and support us so much)
5. Having this beautiful acreage and home (this is far more space to live in than I deserve)
6. Having health insurance (it is not my God-given right to have someone insure my health)
7. Having healthy family members (Life is so fragile, I know this first hand after almost losing my dad five years ago)
8. Having a job (so many are struggling and are working holidays for a poor wage)
9. Having a beautiful baby girl (I can't imagine life without her)
10. My husband is constantly trying to improve our life (Marriage doesn't guarantee happiness but it has made me a better person and a stronger believer in my faith)
11. Knowing God is in control of my future and therefore the decisions I make regarding the business are prayerfully made with a humble heart
12. Knowing that I am not defined by just one thing, my identity is not in the things of this earth
13. Having a bed (there is an enormous population of the USA that don't have beds)
14. Knowing I am blessed beyond what I deserve.  
15. Knowing that my future doesn't depend on how clean my house is, or how many good deeds I do (my future is in my faith in Jesus as my Savior.  He doesn't have a weigh scale of my bad and good.  He gave his life for my freedom.  There's some motivation!!!)

Entreleadership 2

Last week we had our first meeting with our business coach who is also a personal financial coach too.  It was a two hour meeting and I couldn't figure out how we could talk that long with a person we don't know about our business, finances, and future.  I looked at the clock when we got there and thought, "this is going to take forever."  What could we possibly talk about?  What does he want to know?  Scott and I are open books and rarely find a reason to hide anything.  We don't ask for a lot of help though.  We aren't scared of asking, it just that we keep moving along in life and forget we may need advice and wise counsel from time to time.

Justin is our financial coach's name.  He is an interesting guy.  He's not super nerdy but he is definitely sold on what he chose as a profession.  I sat there analyzing his haircut and sideburns that were asymmetrical   That's a ten year habit that I can't break.  Sorry guys, I stare at your untrimmed neck hair and crooked sideburns.  I'm not judging, I'm just giving you a mental haircut and once I have met you more than a few times, I will tell you that your hair potential is so much more than what your $10 haircut is letting it be.  Okay, so once I got past that (30 minutes later) he started asking questions about the business like what we like about it, what we don't like about it, what are our goals, how started it, who's roles are what, etc.

I love surveys and filling out charts so this was like a verbal questionnaire dream come true and I answered questions while looking at Scott making sure he agreed.  He looked at me and we were on the same track.  One of the major questions, "what don't we like about our business" spurred some conversation full of juicy answers.  Scott said he didn't enjoy doing the books.  FYI, that has been his job since day one and he's been trudging through the task for five years.  I love doing books, I love balancing a checkbook, I mean, it REVS me up to see the adding and subtracting on the page.  Scott was designated that role because I didn't have time to do it and he is naturally good at math.  I just assumed because he was good at it that it was going to be very natural for him to do the books.  We have learned over the last seven years that if Scott doesn't want to do something, even if he's good at it, he won't do it.  He is the free spirit in our relationship and I am the nerd.  He is the first one to pass our business card out wherever we go and he is the first one to take pride in owning such a wonderful place that Studio7 is.  I, on the other hand, could do the books (even though he's better at math) and stay in the background forever.  In short bursts I can be in public and promote the salon but overall, when people ask me what I do I always say "hair" and leave the "owner" part out.  The spotlight has never been my thing but my heavy-rock-band-husband loves the spotlight.  He is a great story teller and can sell a piece of poop if he gets a good enough commission off the deal.

There was a little bit of an "Ah ha" moment there.  What the heck are we doing putting him on the accounting books and I'm trying to be the marketer?  One of our goals is to switch roles so we can thrive in our gifted areas.  I bet Scott will throw the books at me once I get a handle on how it works and I will give him all the marketing ideas that have been floating around not being used for years.  Eventually, there will be some harmony going on.

Our homework: we have to fill out a personal budget as well as a business budget before our next meeting.  You better believe I've been working on it for five days now.  I can't help it...I love budgets.  You know how some people get that burning excitement feeling in their gut when they really want to buy something or get their caffeine fix?  Well, I get that feeling from budgets and questionnaires.  I've been hiding my nerd-self behind a fashionable hairstyle and colorful clothing but it's time to come out with the truth.

"I LOVE PUTTING THINGS IN ORDER! I LOVE CONTROL! I THRIVE OFF OF ORGANIZATION!  I LOVE A GOOD CHECKBOOK LEDGER!"

Today I told the teller at the bank drive-thru that I loved how they arranged the new parking lot and that it was more square and path-oriented.  He said that I was the first person to say that about the new layout.  

Scott and I may be on the opposite ends of the spectrum but together we get it done.  

Entreleadership 1

When we started Studio7 in 2008 there was an awesome chance we were not going to make it.  When I say awesome, I mean one out of two businesses closed that were started in 2008.  Whoa!  That was quite a wake up call when I heard those stats just a few days ago at a conference called Entreleadership.  When I heard those stats, I felt super protected and knew that we were obviously blessed to have made it with flying colors.  I made a five year business plan and my five year plan was blown out of the water within 3 years.  That's exciting, right?  We were only getting busier and busier.  One of the things that I learned in Entreleadership is that businesses fail for two reasons: money issues and too much success.  We have had much success and let me tell you, it threw us for a loop.  Our clientele grew and our staff grew.  Next thing we knew, our annual revenue was, oh, somewhere around...wait, what was it?  Let me look through a stack of papers and we will find it.  Success had found us by the grace of God and our dreams had come to fruition.  We went from operating with two employees to 15.  Then we had a baby...a beautiful little baby.  She's so sweet that I had to cut my hours down.  It was time for someone to take a leadership position and we found a fantastic salon manager right under our noses!  She took a lot of responsibilities off our hands and I felt relief.  Step by step we were getting organized.  Scott was working on our budget or P&L and to say the least, he felt overwhelmed.  I'm not writing this because we are anywhere close to going out of business, I'm saying we had more responsibility than ever.  That's what was overwhelming.

About a month ago I got an email saying there was an Entreleadership conference in our area.  I signed up that day.  We feel pretty great about how we have done things thus far without a master's degree in business but we know we can do so much better.  It was a seven hour learning session.  I love being in business with Scott because when we talk about business, it's dramatic and passionate.  Scott doesn't do anything halfway and I don't do anything without research.  We butt heads and then we agree.  We agree and then we take action.  At the end of the day we accomplished an amazing thing.  We have provided jobs and a safe place for people to go to.

At the conference, there was a financial coach there who helps businesses with all aspects of business.  We set up a meeting with him with great expectations of a successful future.  There comes a time in life when you realize something is bigger than you, you need help, you need direction and this is our time.  I know this is going to be a lot of learning and will require dedication but it's worth it.  I have a clientele and 15 employees that are soooo worth the extra work!  We want Studio7 Salon and Spa to be a well oiled machine.  This is the next step in our future and we are excited!  I will continue to check in after each time we meet with our coach.  In the mean time we are reading the book Entreleadership.

I want to inspire other entreleaders to move forward and grow in their business so that we can have healthy and happy workplaces.  Whether you own your business or manage or are an employee, you can be a leader and an example of hard work and dedication.

Room For Improvement

I would be a terrible owner/manager if I didn't think that I could improve in my life.  Improvement, however, means you need to be open to critism.  It hurts to hear it but as long as you stay away from the initial reaction of defensiveness or excuse making then you're on the highway to improvement.  I've had moments in my career that have made me cringe.  I even locked myself in a bathroom at work about 9 years ago because a coworker said some awful truth to me.  She said it right to my face and I was young and immature and it hurt to hear that I wasn't perfect.  So I retreated to the bathroom and had a panic attack.  It was a bad one, like the ones you hear of people having on a plane because they saw someone had more than a three ounce bottle of liquid in their hand.  I didn't care how mean the girl was, I was shocked that someone called me out on my immaturity and devious behavior.  As a young cosmetologist just getting started in my career I felt like I was just getting the hang of things and suddenly my bubble was burst.  This bubble bursting made me want to jump off the plane at first but then after some deep breathing and a controlled cry, I exhaled and asked God for some help.  He first humbled me, then he gave me guidance. 

I dug myself out of that prideful hole by first asking for forgiveness from that person who intimidated the crap out of me.  My palms were sweating and I hated that I put myself in this situation.  Although, the person didn't want to have anything to do with me even after apologizing, I still learned from the situation.  That was a huge step to maturity for me. 

As a manager for many years and now an owner, self-examination is nothing new to me.  For everyone to whom much is given, of him shall much be required." -- Luke 12:48

I use to be a really competitive person with other people but that meant I was always comparing myself to others.  There was another incident in my career that forced me to realize that I shouldn't examine others so harshly but to examine my own heart with x-ray vision.  My competitive spirit took a new course.  It didn't leave but it became a desire for Godly growth and an inner drive to see who He wants me to be in Him.  I no longer envy the fame, fortune, or abilities of other people.  Praise God.  The growth is rewarding and less torturous than coveting another person's life that I can't have.
"You shall not covet your neighbor's house. You shall not covet your neighbor's wife, or his manservant or maidservant, his ox or donkey, or anything that belongs to your neighbor."
Exodus 20:17


It's important to want your life more than anyone else.  I'm inspired by other people and their abilities.  Now, if I feel envious of someone, I immediately examine my heart and where that feeling is stemming from.  Do I really wish I had that person's life or do I really think they don't have any problems?  Those two questions usually remind me of all my blessings and also help me set a new goal if I believe it's attainable within God's will. 

I am not a quitter and I don't allow people around me to be quitters.  Someone once told me that even when I repremand them that they feel more loved because of it.  That makes me laugh out loud so much it sounds crazy.  It really is the desire of my heart to help others improve and live out their dreams.  I just had my entire staff watch a webinar about customer service and I had a list of questions to answer.  The feedback I got was exquisite!  They were open and honest on where we can improve as a salon and where they can personally improve.  It gave me fuel!  We aren't the best we can be yet and that's exciting to me.  I embrace the change and challenges to improve.  Who holds me accountable for the changes to come?  Conviction and the inner drive God gives me everyday to work for Him.  The people that entrust their livelihood in Studio7's hands are the other driving force.  They inspire me to do better all the time.  When I let them down, it forces me again, to examine my heart and ask God for direction and wisdom.  And on and on it goes. 

Brothers, I do not consider myself yet to have taken hold of it. But one thing I do: Forgetting what is behind and straining toward what is ahead     
Philppeans 3:13

Awards, trophies, and why those don't make or break us

Vote for this, vote for that.  I don't believe that Best of Story County or other "best of's" make you better than others. My salon has won a few awards but then has been skipped over by other ones.  I appreciate the recognition when it happens.  It's definitely fun to have people like your work but I've realized that it's not what matters in life.  We are on this earth for an undisclosed amount of time and when Scott and I started the salon it was because we had dreams of sharing God's love.  The dream was all about people and relationships.  Whenever I get off that track, I lose the dream and everything feels off kilter. 

The weeks go by so fast in life.  I try not to act like my life isn't any busier than anyone else's but some days I want to complain and whine.  Then something always happens that brings life back into perspective.  My employees have busy lives in and out of the salon and their lives inspire me.  Their dedication to not bring their stress into the salon shows that they value our safe environment we provide for our clients.  There is so much going on when they head home.  We have kids, family commitments, tragedies, sadness, and joys that go unshared 95% of the time.  Our time at the salon is dedicated to listening and building relationships with our clients, the reason we are able to put food on our tables.   

In the big scheme of life it does not cause me stress to lose an award because I will continue to try to improve and grow in my own way.  It's all about hard work and integrity.  That's why Scott and I own a business.  We have had our ups and downs as business owners but our hearts are still in it no matter what.  We are approaching our fifth year and we have an award winning staff in my eyes.  Scott and I work at being the best examples possible.  We have faultered a time or two but it's my profession, my dream, and my faith in God that gets me through. I don't give up, I find a solution.  I don't focus on the getting the next sale, I focus on how to reach people and help others.  God has given me a grand responsibility and I'm up for the challenge.  Great customer service and making our clients feel at home is what we strive for in our salon and spa.  Never will I say that I do everything perfect and I am not a micro-manager.  I hire people that are motivated and goal oriented.  They have an intense passion for what they do and I am proud of them. As a team we will continue to educate ourselves and set the bar high in our technical skills and customer service.

 Acts 20:35

In everything I did, I showed you that by this kind of hard work we must help the weak, remembering the words the Lord Jesus himself said: "It is more blessed to give than to receive."